Service Improvement initiatives need to be identified and implemented for frequent issues like SQL Job optimization, space issues and long running Jobs .
Long running issues needs to be identified for root cause analysis and Permanent fixes . These issues can be candidates for problem investigation.
Documentation of SQL Migration for In-place and Side by Side Upgrade on all versions.
Run books and Work instructions of all processes related which was handed over to team during KT phase
Guided phase/Shadow support will be supported as per the documents created .