Service Deliverables

Service Improvement initiatives to be identified and implemented for frequent issues. (E.g. SQL Job optimization, space issues and long running Jobs.)

Long running issues to be identified for Permanent fixes and root cause analysis. Those issues can be candidates for problem investigation.

SQL Migration documentation for In-place and Side by Side Upgrade on all versions

Run books and Work instructions of all processes which was handed over to team during KT phase

Shadow support / Guided phase will be supported by documents created

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