L3 Level Services will be provided by the L3 Support for Database Management services. All unknown / new errors and problems will be resolved by this L3 Support.
- Database planning and Design services
- Design any special application or security requirements.
- For new software components determine how to deploy and support
- Design database objects
- Determine database parameters
- Troubleshoot installation
- Performance tuning of database parameters
- Work closely with Problem Management organization on the remediation of all problems directly or indirectly related to database engineering.
- Patch Deployment Process Determination
- Identify vulnerable systems and determine severity
- Determine Response until patch is available
- Implement response until patch is available
- Monitor for Patches and test
- Identify patch effects like reboots to calculate deployment time
- Deploy Patch
- Confirm Patch Efficacy, no adverse effects
- Recommend Server Placement/ Hardware Migration
- Disaster recovery solution design, benchmarking, load testing, implementation, configuration, monitoring and troubleshooting, both internal and external.
- Injection of HA (Alwayson, Clustering etc.,) Services assessment for new deployments/enhancements
- Work with Vendors when required
- Perform root cause analysis